1. The service
Nuluno provides AI-assisted market research, marketing strategy, copy, design briefs, campaign planning, performance reporting, and user-approved actions through connected services. Features may be described as work by Nia, Scout, Milo, Pixel, and Flux; they are software agents, not human employees or licensed professional advisers.
2. Accounts and authority
You must provide accurate account information, protect access to your email and devices, and promptly report unauthorized use. You may connect or act for a brand, company, recipient list, advertising account, or third-party service only when you have authority and a lawful basis to do so.
3. Your instructions and content
You retain ownership of the information, files, marks, campaign materials, and instructions you provide. You grant Nuluno a limited permission to host, process, reproduce, and transform that content only to operate, secure, and improve the workspace features you request. You are responsible for the accuracy, rights, consents, and legality of your content and recipient data.
4. AI output and human review
AI output can be incomplete, inaccurate, or unsuitable for a particular audience or jurisdiction. Nuluno may show sources, assumptions, projections, and confidence limits to support review, but does not guarantee factual accuracy, campaign performance, audience response, revenue, or legal compliance. You must review claims, creative, targeting, recipients, budgets, and platform rules before approving external use.
5. Connected accounts and approvals
Third-party connections are optional and governed by the provider’s terms. Nuluno asks only for the permissions needed for a selected feature. Drafting may occur inside the workspace, but sending email, publishing social content, launching or changing ads, spending money, deleting data, or changing an account requires the approval shown for that action. You are responsible for provider fees, media spend, and consequences of actions you approve.
6. Acceptable use
You may not use Nuluno for unlawful, deceptive, fraudulent, abusive, discriminatory, privacy-invasive, or unsafe activity; impersonation; credential theft; hidden scraping; unsolicited bulk messaging; evasion of platform controls; infringement; malware; or attempts to access another user’s workspace. You must honor consent, opt-out, advertising, consumer-protection, intellectual-property, and platform requirements.
7. Nuluno materials
Nuluno and its licensors retain rights in the service, software, agent identities, product design, documentation, and underlying methods. These terms do not transfer ownership of those materials. Feedback may be used to improve the service without identifying you or disclosing your confidential workspace content.
8. Availability and changes
The service depends on AI and third-party providers that may change, limit, suspend, or discontinue access. We may modify features to improve safety, reliability, or compliance. We may suspend access when reasonably necessary to protect users, providers, or the service, investigate abuse, or comply with law.
9. Disclaimers and responsibility
Nuluno is provided on an “as available” basis to the extent permitted by law. We do not promise uninterrupted access or a particular growth, reach, ranking, sales, or revenue result. To the extent permitted by law, Nuluno is not responsible for indirect or consequential loss, lost profit, lost opportunity, or third-party platform decisions arising from use of the service. Rights that cannot legally be excluded remain unaffected.
10. Ending use
You may disconnect providers or delete your workspace through the product. We may terminate or restrict access for material breach, unlawful use, security risk, or non-payment after notice when reasonable. Sections that by their nature should survive—such as ownership, responsibility, and dispute-related provisions—continue after termination.
Subscriptions and shared campaigns
When checkout is available, the chosen plan, billing interval, final price and applicable taxes appear before payment. A monthly subscription renews until canceled through the billing portal. Advertising and connected-platform charges are separate. There are no automatic AI allowance top-ups. Contact support about refunds or payment problems; applicable mandatory consumer rights remain unaffected.
Only share campaign material you have the right to make public and permit others to adapt. Sharing does not grant rights to someone else’s logos, customer data or licensed materials. You may revoke your public link, but existing adapted copies may remain. A publication receipt confirms publication, not business results or permission to reuse third-party material. Reports may be sent to support@nuluno.com.
11. Changes and contact
We may update these terms as the service changes. The updated date will appear at the top, and material changes will be communicated when appropriate. Questions may be sent to support@nuluno.com.